Return Policy
Return Policy
We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may return it under the following conditions:
Eligibility for Returns:
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Timeframe: Returns must be initiated within 60 days of the delivery date.
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Condition of Items: Products must be unused, undamaged, and in their original packaging.
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Exclusions: Customized products, special orders, and clearance items are not eligible for return.
- Shipping: Customers are responsible for the cost of shipping returns. We recommend using a trackable shipping method to ensure the safe return of the item.
Return Process:
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Request a Return: Contact our customer service team via email at help@venommotorsportsusa.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number, item details, and reason for the return.
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Shipping: Customers are responsible for the cost of shipping returns. We recommend using a trackable shipping method to ensure the safe return of the item.
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Inspection and Processing: Once we receive the returned item, it will be inspected to confirm it meets our return eligibility criteria. Processing of the return may take up to 10 business days.
Refunds:
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Approved returns will be refunded to the original payment method, minus any applicable shipping and handling fees.
Exchanges:
- We offer exchanges for items of equal or lesser value, subject to availability. To initiate an exchange, please contact us at help@venommotorsportsusa.com with your order details. Customers are responsible for return shipping costs, and the replacement item will be shipped once the original item is received and inspected.
Defective or Damaged Items:
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If your item arrives defective or damaged, contact us within 3 days of receipt. We will work with you to resolve the issue through replacement, repair, or refund, at our discretion.
For further inquiries or assistance, please contact our support team at help@venommotorsportsusa.com.
