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Warranty / Terms & Conditions

Warranty / Terms & Conditions

Warranty, Support & Purchase Terms

Please review the warranty coverage, cancellation policy, returns policy, shipping terms, assembly requirements, and legal terms before placing your order with Venom Motorsports USA.

Important Cancellation Policy

All cancelled orders will incur a $100 cancellation fee, regardless of the reason for cancellation.

This applies to all orders, including orders placed and cancelled within 24 hours.

If your order has passed 48 hours from the time of purchase, it can no longer be cancelled.

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Lifetime Technical Support Included

Lifetime Technical Support is included with all purchases made directly from Venom Motorsports USA and applies to the original purchaser only. Our experienced Service Team can assist with troubleshooting, setup guidance, repair instructions, maintenance questions, instructional videos, and scheduled live video calls to help visually diagnose and resolve an issue for as long as you own your Venom vehicle.

Phone & Email Support Get direct troubleshooting and technical guidance from our Service Team.
Instructional Guidance Receive setup assistance, repair instructions, and helpful instructional videos.
Scheduled Live Video Calls Our technicians can visually inspect the issue and guide you through troubleshooting.

Included Warranty Coverage

Warranty coverage applies to eligible customers who purchase directly through Venom Motorsports Inc. Warranty coverage is not transferable to second-hand purchasers.

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Motorcycles / On-Road Vehicles

Included: 1-Year / 4,000 Miles Standard Parts Warranty on gas and electric on-road vehicles.

During the first month, Venom Motorsports covers approved defective parts and shipping. After the first month, approved defective parts remain covered and the customer is responsible for shipping costs.

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Off-Road Vehicles

Included: 1-Year Standard Parts Warranty for ATVs, Go-Karts, UTVs, Dirt Bikes, Mini Jeeps, Pocket Bikes, Mini Choppers, and other eligible off-road vehicles.

Coverage applies to approved mechanical and electrical components, subject to the warranty exclusions below.

LIFAN / American LIFAN

Included: 2-Year / 12,000 Miles Manufacturer’s Warranty with eligible LIFAN motorcycle and scooter purchases.

Approved defective components are covered according to the applicable warranty terms and exclusions.

Full Warranty & Purchase Terms

Select any section below to expand and review the complete policy.

Site Terms Acknowledgement

By entering this site, you acknowledge and agree to all terms and conditions stated herein. If you do not agree to these terms, do not use this site.

By entering this site, you acknowledge and agree that this site is intended for viewing within the USA only and will only be construed and evaluated according to USA law.

If you use this site from other locations, you are responsible for compliance with any and all applicable local laws. Venom Motorsports Inc. makes no representations that the materials contained within this site are appropriate for locations outside of the USA.

Detailed Warranty Terms

Motorcycles / On-Road Vehicles — Gas & Electric

The Standard Parts Warranty covers approved mechanical and electrical components on the vehicle.

During the first month of ownership, Venom Motorsports Inc. will cover both the parts and shipping costs of any approved defective component.

After the first month and until the end of the 12-month period or 4,000 miles, whichever comes first, Venom Motorsports Inc. will continue to cover the cost of approved defective components, excluding labor, wear and tear items, physical damage, and the exclusions listed in this policy.

During this period, the customer is responsible for shipping costs.

The Standard Warranty covers the battery for the first 30 days only. The warranty period begins on the date the customer receives the motorcycle, not the date of purchase.

Subject to any extended warranty purchased at the time of order, the Standard Warranty period ends after 12 months or 4,000 miles, whichever comes first.

After the warranty period ends, customers are responsible for both parts and shipping costs on replacement part requests.

Extended Inclusive Parts + Shipping Warranty options may include:

  • 1 Year / 4,000 Miles
  • 2 Years / 8,000 Miles
  • 3 Years / Unlimited Miles
  • 4 Years / Unlimited Miles
  • 5 Years / Unlimited Miles

Extended warranty availability depends on the vehicle and options available at the time of purchase.

Extended Inclusive Warranty covers approved defective mechanical and electrical components for the applicable warranty period, excluding labor, wear and tear items, physical damage, and the exclusions listed in this policy.

Battery coverage remains limited to the first 30 days only.

Due to the fragile nature of body fairings, fairings are not covered by any warranty other than shipping damage properly reported within 48 hours of receiving the vehicle.

Off-Road Vehicles — Gas & Electric

Off-road vehicles, including but not limited to ATVs, Go-Karts, UTVs, Dirt Bikes, Mini Jeeps, Pocket Bikes, and Mini Choppers, include a 1-Year Standard Parts Warranty.

During the first month of ownership, Venom Motorsports Inc. covers both the approved defective part and shipping costs.

After the first month and until the end of the 12-month warranty period, Venom Motorsports Inc. will continue to cover approved defective components, excluding labor, wear and tear items, physical damage, and the exclusions listed in this policy.

During this period, the customer is responsible for shipping costs.

The Standard Warranty covers the battery for the first 30 days only. The warranty period begins on the date the customer receives the vehicle, not the date of purchase.

Subject to any extended warranty purchased at the time of order, the Standard Warranty period ends after 12 months from the date of receiving the product.

After the warranty period ends, customers are responsible for both parts and shipping costs on replacement part requests.

Extended Inclusive Parts + Shipping Warranty options may include 1 Year, 2 Years, 3 Years, 4 Years, or 5 Years, depending on the vehicle and options available at the time of purchase.

Extended Inclusive Warranty covers approved defective mechanical and electrical components for the applicable warranty period, excluding labor, wear and tear items, physical damage, and the exclusions listed in this policy.

Battery coverage remains limited to the first 30 days only.

LIFAN / American LIFAN Motorcycles & Scooters

Eligible LIFAN / American LIFAN motorcycles and scooters include a 2-Year / 12,000 Miles Manufacturer’s Warranty.

During the first month of ownership, Venom Motorsports Inc. covers both the approved defective part and shipping costs.

After the first month and until the end of the 24-month period or 12,000 miles, whichever comes first, Venom Motorsports Inc. will continue to cover approved defective components, excluding labor, wear and tear items, physical damage, and the exclusions listed in this policy.

During this period, the customer is responsible for shipping costs.

The Standard 2-Year / 12,000 Miles Manufacturer’s Warranty covers the battery for the first 30 days only.

The warranty period begins on the date the customer receives the motorcycle, not the date of purchase.

Subject to any extended warranty purchased at the time of order, the Standard Manufacturer’s Warranty period ends after 24 months or 12,000 miles, whichever comes first.

After the warranty period ends, customers are responsible for both parts and shipping costs on replacement part requests.

Extended Inclusive Parts + Shipping Warranty options may include:

  • 3 Years / Unlimited Miles
  • 4 Years / Unlimited Miles
  • 5 Years / Unlimited Miles

Extended warranty availability depends on the vehicle and options available at the time of purchase.

Extended Inclusive Warranty covers approved defective mechanical and electrical components for the applicable warranty period, excluding labor, wear and tear items, physical damage, and the exclusions listed in this policy.

Battery coverage remains limited to the first 30 days only.

Due to the fragile nature of body fairings, fairings are not covered by any warranty other than shipping damage properly reported within 48 hours of receiving the vehicle.

Lifetime Technical Support Policy

Lifetime Technical Support is included with all purchases made directly from Venom Motorsports USA and applies only to the original purchaser of the vehicle.

Lifetime Technical Support may include:

  • Troubleshooting assistance
  • Setup guidance
  • Repair instructions
  • Maintenance guidance
  • Phone support
  • Email support
  • Step-by-step instructions
  • Instructional videos
  • General technical guidance
  • Scheduled live video assistance
Live Technician Assistance

Scheduled Live Video Support

When additional visual assistance is needed, our Service Team may schedule a live video call with the original purchaser.

During the call, one of our technicians can visually inspect the vehicle, help identify the source of an issue, guide the customer through troubleshooting steps, and provide instructions intended to help diagnose and resolve the problem.

Live video support is scheduled based on technician availability and the nature of the issue.

Customers may be asked to provide photos, recorded videos, the vehicle identification number, order information, or additional details before a live video appointment is scheduled.

For safety reasons, customers should not operate, ride, start, lift, disassemble, or work on the vehicle during a live video call unless specifically instructed by the technician and it is safe to do so.

What Lifetime Technical Support Does Not Include

Lifetime Technical Support does not include:

  • Free replacement parts outside the applicable warranty period
  • Labor or mechanic fees
  • Towing or storage charges
  • Transportation costs
  • Shipping costs outside the applicable warranty terms
  • Routine maintenance
  • Damage caused by misuse
  • Repair costs performed by third parties

Lifetime Technical Support is non-transferable and does not apply to second-hand owners, resold vehicles, modified vehicles, or vehicles not purchased directly from Venom Motorsports USA.

Warranty Exclusions

The following causes of damage are excluded from Venom Motorsports’ warranty programs:

  • Damage resulting from negligence or lack of periodic maintenance.
  • Damage resulting from repairs, adjustments, or maintenance performed by methods other than those specified by Venom Motorsports Inc.
  • Damage resulting from hard driving, racing, rally use, or operation in areas not generally used for driving.
  • Damage resulting from use beyond the limitations specified in the Operations Manual, including overloading the vehicle.
  • Damage caused when the product is used as a rental or commercial-use vehicle.
  • Damage resulting from use of non-genuine parts, accessories, fuel, lubricants, or fluids not specified by Venom Motorsports.
  • Damage resulting from modifications of the product.
  • Natural deterioration due to time, including fading, peeling, or similar wear.
  • Consumable replacement parts due to normal wear and tear.
  • Damage due to improper storage or transport.
  • Water damage caused to electric vehicles.
  • Damage resulting from repairs, adjustments, or maintenance performed by any person other than a certified mechanic with proof of receipt.
  • Damage resulting from natural disasters, fire, flood, collision, theft, or secondary damage resulting from these events.
  • Incidental or additional expenses related to claims, including towing, communication costs, hotel expenses, meals, loss of time, loss of business, or rental car expenses.
  • Scheduled maintenance and inspection fees.
  • Aftermarket parts, including electrical or engine replacements installed on the motorcycle or scooter.
  • Routine maintenance.

Standard Wear-and-Tear Items Excluded From Warranty

  • Tires
  • Fairings
  • Belts
  • Brake linings
  • Brake parts
  • Cables
  • Filters
  • Spark plugs
  • Bulbs
  • Batteries beyond the applicable 30-day battery warranty period
  • Sprockets
  • External springs
  • Seat
  • Nuts and bolts
  • Hand grips
Assembly, PDI & Testing

Venom Motorsports mandates that all vehicles purchased must undergo full assembly, Pre-Delivery Inspection (PDI), and testing by a certified mechanic.

This requirement applies to all motor vehicles sold on our website.

PDI involves a comprehensive check of the vehicle’s features for functionality, with adjustments made as necessary.

By default, unless specified otherwise, most products from Venom Motorsports are shipped 80%–90% assembled at no extra cost.

If this option is chosen at checkout, the customer must arrange for a certified mechanic to perform full assembly, PDI, and testing.

It is the customer’s responsibility to maintain records of assembly, PDI, and testing performed by a mechanic shop.

Alternatively, customers may request full assembly, PDI, and testing from Venom Motorsports before shipping for an additional fee.

Upon request, Venom Motorsports will provide technical support and instructional materials.

Venom Motorsports Inc. ensures secure packaging of its products in protective crates. Certain parts and materials may be located inside the storage compartment beneath the vehicle’s seat.

It is the customer’s responsibility to carefully inspect all screws, nuts, and bolts to ensure they are securely tightened before using the vehicle for the first time.

Customers should also perform periodic safety inspections before riding.

Customers must always ensure fluid levels are maintained according to the manufacturer’s recommended specifications.

Venom Motorsports strongly advises customers to replace the initial motor or engine oil, often referred to as manufacturer’s oil, with 10W40 motor oil no later than 300 miles or after an 8-hour break-in period, whichever comes first.

MSO / MCO / Registration

Venom Motorsports Inc. assures that all listed items are compliant with NHTSA, DOT, and EPA regulations and are typically designated for on-road use unless otherwise specified.

Upon purchase, Venom Motorsports Inc. will furnish the buyer with a standard Manufacturer Certificate of Origin (MCO) and Bill of Sale, completed in accordance with state regulations and notarized as required.

It is the responsibility of the customer to undertake reasonable measures to register the vehicle at their local DMV.

Venom Motorsports Inc. strongly recommends that all customers consult their local DMV regarding registration costs and requirements before purchasing any item intended for road use.

Venom Motorsports Inc. will not issue refunds if the customer encounters difficulties in registering the vehicle.

Need to verify your VIN? Use our VIN Decoder .

Returns

All Sales Are Final

Venom Motorsports does not offer exchanges, returns, or refunds of any kind on any items sold, except where explicitly stated below.

Inspect Before You Buy

Customers are responsible for reviewing all product details prior to purchase.

Venom Motorsports provides detailed photos and, where available, videos to help accurately represent sizing, features, and performance.

Questions Before Purchasing

If you have any questions about a vehicle, specifications, or suitability, please contact our team before placing your order.

Our knowledgeable staff is available during business hours at 1-855-984-1612.

Technical Support Assistance

If you experience issues with setup or performance, our Technical Support team is available to assist with troubleshooting and getting your unit operating properly.

Katapult Financing Exception

Orders financed through Katapult are eligible for return within fourteen (14) days of delivery, as required by Katapult’s merchant guidelines.

  • Return approval is required.
  • The customer is responsible for all return shipping and handling costs.
  • The item must be returned in unused condition and is subject to inspection.

This exception applies only to Katapult-financed orders. All other purchases remain final.

Inventory & Stock Availability

Prices, colors, and models may be altered without prior notification.

Venom Motorsports Inc. does not guarantee the accuracy of representations regarding inventory.

Product availability is subject to change based on sales volume and is provided on an “as available” basis.

Venom Motorsports Inc. will make all reasonable efforts to maintain updated inventory information on its website.

If an out-of-stock unit is purchased, Venom Motorsports Inc. will take necessary measures to offer the customer a suitable alternative of similar value or provide a refund upon request.

Shipping Policy

Venom Motorsports Inc. retains full discretion regarding the shipping method for its products and other items dispatched to the customer.

Shipping methods may include, but are not limited to, freight carriers, parcel carriers, USPS, UPS, FedEx, and other shipping providers.

Efforts will be made by Venom Motorsports Inc. to process all orders within 1 to 3 business days from the date of purchase.

Processing times may fluctuate based on stock availability and sales volume.

Orders are processed on a first-come, first-served basis, and unusual delays will be communicated to the customer.

Before shipment, all orders undergo pre-inspection by Venom Motorsports Inc.

If an item does not meet inspection standards, shipment may be refused.

If the product is out of stock, Venom Motorsports Inc. will endeavor to offer the customer a suitable alternative of similar value or provide a refund upon request.

Upon shipment, tracking information will be provided by email confirmation.

The tracking number may become active within 24 to 48 hours after pickup by the designated carrier.

Customers are responsible for directly contacting the carrier for inquiries related to delivery date, time, and appointments.

Venom Motorsports Inc. will not be liable for charges incurred by the carrier due to the customer’s absence during delivery attempts.

Customers are responsible for covering applicable carrier fees before another delivery appointment is scheduled.

It is the customer’s responsibility to inspect packages upon delivery and report visible damage to the driver.

Failure to report damage that could have been detected during delivery inspection may result in denial of a damage claim.

Vehicles will be shipped to residential or business addresses within the carrier’s designated delivery time frame, generally Monday through Friday.

Deliveries are made to the threshold of the designated location, and freight service generally extends only to the first dry area, such as a garage or covered porch.

The customer must promptly inspect the item or items upon delivery and provide a signature for all deliveries.

Any damage to the item or packaging must be noted on the delivery receipt.

Additional fees may apply for extraordinary delivery conditions and will be the customer’s responsibility.

Processing Times

Once your order is placed, an order confirmation will be sent to the email provided during checkout.

You will receive a tracking number by email once your order has shipped.

Please note the following estimated processing times before receiving a tracking number:

  • 80% Assembled Vehicle: Please allow 2–3 business days for processing and shipping.
  • 90% Assembled Vehicle: Please allow 2–3 business days for processing and shipping.
  • Fully Assembled, Inspected, and Tested Vehicle: Please allow 4–6 business days for assembly, testing, and packaging. Tracking will be sent upon pickup.
  • Parts: Please allow 1–3 business days for processing and shipping.
Rush Processing

If you have opted in for Rush Processing, your order will be processed in priority.

The cut-off time to place an eligible order for next-business-day processing is 4:00 PM EST.

Please note the following estimated processing times with Rush Processing added:

  • 80% Assembled Vehicle: Please allow 1 business day for processing and shipping.
  • 90% Assembled Vehicle: Please allow 1 business day for processing and shipping.
  • Fully Assembled, Inspected, and Tested Vehicle: Please allow 2–3 business days for assembly, testing, and packaging. Tracking will be sent upon pickup.
Layaway

Upon the customer making a minimum deposit of $50.00, Venom Motorsports will establish a layaway account to facilitate continued payments.

The maximum standard layaway period is 10 months from the deposit date.

The item will ship only after the full balance has been paid.

Should the customer require more than 10 months, Venom Motorsports may extend the layaway period by an additional 3 months, subject to an extension fee of $69.00.

Layaways can be transferred to other products at any time during the layaway period upon the customer’s request, provided the new item is in stock.

The customer may request cancellation of the layaway at any time.

Refunds cannot be processed back to the original payment method.

If the customer wishes to close the layaway account, total payments made can be applied toward store credit by gift card or toward another item in our store.

Limitation of Liability

By using this site, you agree that, to the fullest extent permitted under applicable law, none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses of any kind.

This includes claims arising directly or indirectly through access to, use of, implementation of, or browsing of this site, or through downloading any materials, data, text, images, video, or audio from this site.

SMS Mobile Message Marketing Program Terms and Conditions

Venom Motorsports USA is offering a mobile messaging program, which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and our Privacy Policy.

By opting in to the program, you agree to be legally bound by these terms and conditions as updated from time to time.

Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services.

The program may provide updates, alerts, information, promotions, specials, and other marketing offers from Venom Motorsports USA through text messages sent to the mobile number you provided.

Message frequency varies. Message and data rates may apply.

You are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

If you no longer wish to participate in the program, reply STOP to any mobile message from us to opt out.

You may receive an additional mobile message confirming your decision to opt out.

Wireless carriers are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number and maintain accurate, complete, and up-to-date information related to your receipt of messages.

If you stop using a mobile telephone number that has been subscribed to the program, you agree to complete the opt-out process before ending your use of that number.

You agree that Venom Motorsports USA will not be liable for failed, delayed, or misdirected delivery of information sent through the program or for actions taken in reliance on that information.

You may not use or engage with the program if you are under eighteen (18) years of age.

By using or engaging with the program, you acknowledge that you are at least eighteen (18) years old and permitted by applicable law to participate.

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