Shipping policy

SHIPPING POLICY

Venom Motorsports Inc. retains full discretion regarding the shipping method for its products and other items dispatched to the customer. Shipping methods encompass a variety of options, including but not limited to R+L Carriers, FedEx Freight, SAIA Transportation, USPS, UPS, DHL, etc.

Efforts will be made by Venom Motorsports Inc. to process all orders within 1 to 3 business days from the date of purchase. However, processing times may fluctuate based on stock availability and sales volume. Orders will be processed on a "first come, first serve" basis, with any unusual delays promptly communicated to the customer.

Before shipment, all orders will undergo a pre-inspection by Venom Motorsports Inc. If an item does not meet inspection standards, shipment may be refused. In such cases, if the defective product is out-of-stock, Venom Motorsports Inc. will endeavor to offer the customer a suitable alternative of similar value or provide a refund upon request.

Upon shipment, tracking information will be provided by Venom Motorsports Inc. via email confirmation, which includes tracking details and instructions. The tracking number will become active within 24 to 48 hours after pickup by the designated Carrier. Customers are responsible for directly contacting the Carrier for inquiries related to delivery date, time, and appointments.

Venom Motorsports Inc. will not be liable for any charges incurred by the Carrier due to the customer's absence during delivery attempts. Customers are expected to cover any applicable fees before scheduling another delivery appointment.

It is the customer's responsibility to inspect packages upon delivery and report any visible damages to the driver. Failure to report damages that could have been detected during delivery inspection will result in denial of a damage claim, and the customer will be responsible for replacement part costs.

Vehicles will be shipped free of charge to residential or business addresses within a designated time frame from 9:00 a.m. to 5:00 p.m., Monday through Friday, with no weekend deliveries. Deliveries will be made to the threshold of the designated location, and freight service will only extend to the first dry area, such as a garage or covered porch.

Customer must promptly inspect the item(s) upon delivery and provide a signature for all deliveries. Any damage to the item or packaging must be noted on the delivery receipt, or if refusing delivery due to damage, "refused due to damage" must be indicated.

Additional fees may apply for extraordinary delivery conditions, which will be the responsibility of the customer to cover.

PROCESSING TIMES

Once your order is placed, an order confirmation will be sent to the email provided during checkout. You will receive a tracking number via email once your order has shipped. Please note the following processing times before receiving a tracking number:

• 80% Assembled Vehicle: Please allow 2-3 business days for processing and shipping.
• 90% Assembled Vehicle: Please allow 2-3 business days for processing and shipping.
• Fully Assembled, Inspected, and Tested Vehicle: Please allow 4-6 business days for assembly, testing, and packaging. The tracking number will be sent upon pickup.
• Parts: Please allow 1-3 business days for processing and shipping.

RUSH PROCESSING

If you have opted-in for the Rush Processing, this means your order will be processed in priority. The cut-off time to place your order to be shipped the next day is 4:00 PM EST. Please note the following processing times with the Rush Processing option added to your order:

• 80% Assembled Vehicle: Please allow 1 business day for processing and shipping.
• 90% Assembled Vehicle: Please allow 1 business day for processing and shipping.
• Fully Assembled, Inspected, and Tested Vehicle: Please allow 2-3 business days for assembly, testing, and packaging. The tracking number will be sent upon pickup.

INVENTORY AND STOCK AVAILABILITIES

Prices, colors, and models may be altered without prior notification. Venom Motorsports Inc. does not guarantee the accuracy of representations regarding inventory. Product availability is subject to change based on sales volume and is provided on an "as available" basis.

Venom Motorsports Inc. will make all reasonable efforts to maintain updated inventory information on its website. If an out-of-stock unit is purchased, Venom Motorsports Inc. will take necessary measures to offer the customer a suitable alternative of similar value or provide a refund upon request.

MSO / MCO / REGISTRATION

Venom Motorsports Inc. assures that all listed items are compliant with NHTSA, DOT, and EPA regulations and are typically designated for on-road use unless otherwise specified.

Upon purchase, Venom Motorsports Inc. will furnish the Buyer with a standard Manufacturer Certificate of Origin (MCO) and Bill of Sale, completed in accordance with state regulations and notarized as required.

It is the responsibility of the customer to undertake reasonable measures to register the vehicle at their local DMV. Venom Motorsports Inc. strongly recommends that all customers consult their local DMV regarding registration costs and requirements before purchasing any item intended for road use.

Please note, Venom Motorsports Inc. will not issue any refunds if the customer encounters difficulties in registering the vehicle.

RETURNS

ALL SALES ARE FINAL.

Venom Motorsports does not offer Exchanges, Returns, or Refunds of any kind on any items offered for sale in our stores. 

Inspect all details: Please inspect all items carefully before purchasing them. Venom Motorsports offers a wide selection of photos and/or videos of the products that we sell to help with sizing and performance of the vehicle. 

Have a questions about a vehicle? Call us at 1-855-984-1612 during business hours to speak to a knowledgeable staff agent.

If the buyer is dissatisfied with the product, or has any issues with the performance of the vehicle, we urge them to work with our Technical Support team for assistance on getting started again.